FAQ
Frequently Asked Questions
How long does delivery take?
On average, orders are fulfilled within 2-5 business days, depending on the products and quantities ordered. Delivery usually takes 3-5 business days from the order date.
If you need faster delivery, email us at info@rustile.eu and we will check if we can expedite your order.
How can I pay for my order?
You can choose from several payment methods:
- PayPal – Pay with your PayPal account.
- Klix payments – A secure online payment system provided by Citadele Bank. With Klix, you can choose:
- Citadele online banking
- Luminor online banking
- Revolut online banking
- SEB online banking
- Šiaulių Bank online banking
- Popular payment options – Paysera secure payments offer:
- Paysera account
- Swedbank online banking
- SEB online banking
- Luminor online banking
- Citadele online banking
- Šiaulių Bank online banking
- Medicinos Bank online banking
- Lithuanian Central Credit Union online banking
- International Webmoney payments
- Cash payments at Lithuanian Post and PayPost locations
- Payments at MAXIMA stores
- Payments at Perlas terminals
- Bank transfer or cash deposit at your bank branch
- Card payment or Revolut Pay – Pay directly with your credit/debit card or Revolut app.
- Cash on delivery (COD) – €2 fee – Pay by cash or card when the courier delivers your order. If delivered to a parcel locker, payment can only be made by card. Please prepare the exact amount if paying in cash, as couriers may not carry change.
- Bank transfer – Transfer payment manually using these details:
- Recipient: Couldsie, MB
- Account number: LT767290099073042691
- Payment reference: Your order number (e.g., "Order #12345")
What delivery options do you offer? How much does shipping cost?
We work with the most popular delivery services in Lithuania:
- DPD – Home delivery or pickup from a DPD parcel locker
- Omniva – Delivery to your selected Omniva locker
- Venipak – Home delivery or pickup from Venipak/LP Express lockers
All delivery methods cost €2, but delivery is free for orders over €70.
Where can I leave a comment for my order?
You can leave a comment in your shopping cart before entering your details. When the cart is not empty, you will see a field labeled "Message to seller" — leave your comment there. The comment won’t appear in the confirmation email, but we will see it.
I need to change my order – what should I do?
If you need to change your order after placing it, contact us immediately by email at info@rustile.eu or by phone at +37067797785 (Mon-Fri 8:00-17:00). Changes are possible only if production hasn’t started yet. The new production and delivery time will apply from the date the change is made.
What does "Made to order" bedding set mean?
Most of our products are made only after you place the order. This means you can choose from standard sizes or request custom sizes by email if you don’t find the right size in our store.
What does "Last pieces" mean?
Some sets are pre-sewn in popular sizes and kept in stock. For these sets, the fabric is no longer available, so additional sizes cannot be made. These products are available at up to 45% off! Standard sizes include:
- Single set – 150x215 cm duvet cover, 70x70 cm pillowcase, 150x220 cm flat sheet. All without fasteners.
- Double set – 200x220 cm duvet cover, 2x 70x70 cm pillowcases, 200x220 cm flat sheet. All without fasteners.
Can I return items if they don’t fit?
All products purchased in our online store come with a 14-day return policy.
If you change your mind or the color/pattern doesn’t fit, contact us within 14 days of receiving your order at info@rustile.eu.
Please provide your order number (e.g., #1234), the items you wish to return, and the reason for the return.
If you return items voluntarily, you will cover return shipping costs. Refunds will be processed within 5 business days after receiving the returned items (excluding the original shipping cost).
Custom-made products and cut fabric cannot be returned.
I received the wrong item – what should I do?
If you received the wrong product by mistake, contact us immediately at info@rustile.eu and we’ll fix it as soon as possible.
The color looks different than I expected – what should I do?
We photograph all products ourselves and try to show colors accurately, but slight variations may occur due to screen differences. This is not considered a defect.
The sizes do not match what I ordered – what should I do?
It’s important to measure the covers as soon as you receive them, before washing. Handmade items may vary up to 2 cm. If the difference is greater, contact us at info@rustile.eu.
The bedding shrank after washing – is this normal?
Yes, this is normal. Natural fabrics shrink when washed in warm/hot water. Bedding can shrink up to 5%, so we recommend choosing covers slightly larger than your duvet. If excessive shrinkage occurs, contact us at info@rustile.eu.
What’s the difference between satin and cotton percale?
Both are 100% cotton but woven differently. Satin uses finer threads and is denser (130 g/m²), making it softer and lighter. Percale is less dense, made with thicker threads, and is more durable but not as soft (weight 146 g/m²). Both are breathable and absorb moisture well.
I’ve had satin bedding before, but it was too slippery and static. Will yours be the same?
Slippery, static satin usually contains synthetic fibers. Some sellers mislabel synthetic blends as "100% cotton satin." Learn how to spot the difference in this article.
Still have questions? Contact us at info@rustile.eu — we’re happy to help!